Customer's Service & Warranty

If you have any question on some material you acquired from Divineo, you can contact us for further explanations.

We offer a warranty of 6 months on all our products. During this timeframe, all repairs for regular use of our material are free with the following uct@laser-hl.com For products D.O.A. (Dead On Arrival), a new unit will be shipped immediately after we receive the product back from you. In case the product is no longer in stock, you will have two choices: Either we reimburse you the product price, or we replace it when new stocks are available with a rebate on your next order. In case the product is perfectly working and was just mishandled by the client, a fee of 10% of the product price with a minimum of US$10 will be applied for handling and testing of the product.

For products under warranty, repairs will be generally completed within 2 weeks, but for some imported material, delays could be more important due to time necessary for the delivery of some parts. Info on the state of repairs will be available by email.

All products that were opened (seals are broken) will not be repaired and sent back to the customers.

All products that were clearly damaged by the client will be repaired at his/her own cost.

Commercial business provision

1．Seller appreciates your business and wants you to be 100% satisfied with your purchase.

If buyer are not satisfied with purchase for any reason you may return the item within 5-7 business days of receipt. All the item(s) need to be in their original condition, not worn.. shipping costs will not be refunded for any reason . buyer are resposible for the cost of return itmes .

2．TERMS OF PAYMENT

1.100% TT In advance , Bank transfer should pay bank charges incurred on our side.
2.After making payment,buyer should provide the proof of payment document.seller will prepare product once get the proof of payment.
3.Western union

3． TERMS OF DELIVER :FOB/CFR

For CFR Terms: The Sellers shall ship the goods within 3-5days after get payment from buyer.
On the FOB basis， the Buyer shall book shipping space or arrange shipping by themself　
The Sellers shallnot be held responsible for late delivery or non-delivery of the goods owing to generally recognized "Force Majerue"causes. However,in such case,the Sellers shall immediately advise the Buyers

4．INSURANCE：

If the term of delivery is on FOB or CFR basis， insurance shall be effected by the Buyer.
If the term of delivery is on CIF basis， insurance shall be covered by the Seller for 110% of the invoice value against; Advice of Shipment: Immediately after completion of shipping the goods ,the Sellers shall advise the Buyers tracking number of shippment, quantity or weight loaded, invoice value.